Introduction
Prominent businessman and Chairman of Raymond Ltd., Gautam Singhania, recently voiced his frustration with Lamborghini’s India and Asia leadership over what he described as a lack of responsiveness to his complaints as a customer. Singhania took to the social media platform X to express his discontent, calling out the “arrogance” displayed by Lamborghini’s management after he experienced technical issues with their latest model, the Lamborghini Revuelto.
Gautam Singhania’s Public Critique on X
Singhania, a respected figure in the business world and a well-known automobile enthusiast, took to X to share his experience and dissatisfaction with Lamborghini. The issue stems from his recent test drive of Lamborghini’s latest release, the Revuelto, which faced a major malfunction, leaving Singhania stranded. He criticized Sharad Agarwal, the head of Lamborghini India, and Francesco Scardaoni, Lamborghini’s Asia head, for their lack of communication regarding his concerns.
“I’m shocked at the arrogance of India Head @Agarwal_sharad and Asia Head Francesco Scardaoni. Not one has reached out to even check what the customer issues are,” he wrote.
This blunt statement by Singhania is a stark callout of what he perceives as disregard from the high-ranking officials of Lamborghini.
The Revuelto Test Drive Incident
Earlier in October, Singhania took Lamborghini’s new Revuelto model for a test drive, which turned out to be far from smooth. During the drive, the car experienced a complete electrical failure, leaving him stranded on Mumbai’s trans-harbour link—a major setback for a brand known for luxury and performance.
He shared his experience on X, stating:
“I took the new Lamborghini Revuelto for a test drive and ended up stranded on the trans-harbour link due to a complete electrical failure. It’s a brand-new car—are there reliability concerns? This is the third one I’ve heard of experiencing issues within 15 days of delivery.”
This post raised questions about the reliability of Lamborghini’s new model, as Singhania was not alone in experiencing such issues with the vehicle.
Evidence of the Breakdown: Social Media Post with Photo
On October 5, Singhania posted a photo showing the Revuelto being towed away due to the breakdown. His original post about the incident on October 3 sparked widespread discussions on social media, drawing attention to what could be a growing concern over the model’s reliability.
“Here is evidence of the brand new Revuelto having to be towed away due to total electrical failure. Are these cars reliable?” he questioned, pointing out the irony of a high-priced, luxury vehicle needing roadside assistance so soon after its release.
Singhania’s Attempt to Reach Lamborghini India Head
Singhania further expressed disappointment with Lamborghini’s handling of the matter, specifically mentioning that despite his status as a loyal customer, the head of Lamborghini India, Sharad Agarwal, did not reach out to address his concerns directly.
“It is shocking that the India Head of Lamborghini @agarwal_sharad has not even bothered to make a phone call to enquire what the problem with an old loyal customer is. Is the brand arrogance getting to another level?” he remarked, questioning whether the luxury car brand’s management had become too distant from their customer base.
Reactions from Social Media
Singhania’s posts ignited a wave of reactions on X, with netizens chiming in on the issue. Many users empathized with him, highlighting how luxury brands sometimes overlook customer grievances. A user with the handle IndianByHeart expressed that this situation sheds light on how customers feel when their complaints go unaddressed.
“Now a business owner understands how customers are harassed when complaints are not resolved; same in India as most businesses don’t care,” remarked the user, hinting at a broader issue of customer service neglect in luxury sectors.
Concerns Over Lamborghini’s Reputation
The backlash on social media has brought Lamborghini’s customer service policies and vehicle reliability into question. For a brand that boasts high-end performance and design, incidents like this can significantly impact customer trust. Lamborghini’s reputation may face challenges if these concerns aren’t swiftly addressed, especially among high-profile customers like Singhania.
Conclusion
Gautam Singhania’s critique of Lamborghini’s India and Asia heads serves as a reminder that even luxury brands must prioritize customer satisfaction and address concerns promptly. With social media allowing consumers to share their experiences widely, companies face increased pressure to uphold customer service standards, especially in the luxury market.
