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How to Order Food on ONDC APP: A Step-by-Step Guide

How to Order Food on ONDC APP: A Step-by-Step Guide

Looking to order food on ONDC? Check out this comprehensive step-by-step guide on how to navigate the platform and place your food orders hassle-free. From creating an account to choosing your favorite dishes, we’ve got you covered. Read on to discover the easiest way to satisfy your cravings with ONDC!


In today’s fast-paced world, ordering food online has become a convenient and popular choice. With the advent of ONDC, an emerging platform that connects consumers with local restaurants, ordering food has become even simpler. Whether you’re craving pizza, sushi, or a hearty burger, ONDC has a wide selection of restaurants to choose from. This step-by-step guide will walk you through the process of ordering food on ONDC, ensuring a seamless experience from start to finish.

Step 1: Creating an Account

To begin ordering food on ONDC, you’ll first need to create an account. Follow these simple steps to get started:

  1. Visit the ONDC website or download the ONDC app from your device’s app store.
  2. Click on the “Sign Up” or “Create Account” button.
  3. Fill in your personal details, including your name, email address, and phone number.
  4. Create a secure password that includes a combination of letters, numbers, and symbols.
  5. Accept the terms and conditions, and click on the “Create Account” button.

Step 2: Browsing Restaurants and Menus

Once you have successfully created your account, it’s time to explore the vast array of restaurants and menus available on ONDC. Here’s how to find your perfect meal:

  1. On the ONDC homepage, enter your location or enable location services to find restaurants near you.
  2. Browse through the list of restaurants displayed, or use the search bar to find a specific cuisine or restaurant.
  3. Click on a restaurant to view its menu, which includes a variety of delectable dishes.
  4. Take your time to explore the menu options, and add your desired items to your cart.

Step 3: Customizing Your Order

ONDC allows you to customize your food order according to your preferences. Whether you want extra cheese on your pizza or no onions in your salad, here’s how to make adjustments:

  1. After adding an item to your cart, click on it to view the details.
  2. Look for customization options, such as toppings, condiments, or dietary modifications.
  3. Select your desired options from the available choices.
  4. If you have any specific requests or allergies, use the special instructions box to communicate with the restaurant.

Step 4: Placing Your Order

Once you have finalized your order and customized it to your liking, it’s time to proceed to the checkout. Follow these steps to place your order:

  1. Review your cart to ensure all the items and customizations are correct.
  2. Check the delivery details, including your address and contact information.
  3. Select your preferred payment method, such as credit card, debit card, or cash on delivery.
  4. If there are any applicable promo codes or discounts, enter them in the designated field.
  5. Double-check all the information and click on the “Place Order” button.

Step 5: Tracking Your Order

After placing your order on ONDC, you’ll likely be eager to know when your food will arrive. ONDC provides a convenient order tracking feature to keep you informed. Here’s how to track your order:

  1. Once your order is confirmed, you will receive an order confirmation email or notification.
  2. Open the ONDC app or visit the ONDC website.

My Orders

  1. Look for the “My Orders” or “Order History” section.
  2. Click on the specific order you want to track.
  3. You will be able to see the status of your order, including whether it’s being prepared, out for delivery, or delivered.
  4. Some restaurants may also provide real-time updates on the location of your delivery driver.

Step 6: Receiving Your Order

Once your order is out for delivery, it’s time to prepare yourself for a delicious meal. Follow these tips to ensure a smooth and enjoyable delivery experience:

  1. Keep your phone nearby to receive any notifications or calls from the delivery driver.
  2. Make sure there’s clear access to your delivery location, whether it’s your home or office.
  3. Prepare the necessary payment, whether it’s cash or your preferred digital payment method.
  4. When the delivery driver arrives, check the order to ensure everything is as you expected.
  5. If you have any concerns or issues with your order, politely communicate with the driver or contact ONDC’s customer support.

Step 7: Enjoying Your Meal

Finally, it’s time to savor your delectable meal. Find a comfortable spot, gather your cutlery, and indulge in the flavors you’ve been eagerly anticipating. Remember, ONDC offers the convenience of enjoying restaurant-quality food in the comfort of your own space.


Ordering food on ONDC is a convenient and hassle-free way to satisfy your cravings. With this step-by-step guide, you now have the knowledge to navigate the platform with ease. From creating an account to customizing your order and tracking its progress, ONDC offers a seamless experience from start to finish. So, the next time hunger strikes, don’t hesitate to explore the vast selection of restaurants and cuisines available on ONDC.

Is there a minimum order requirement on ONDC?

The minimum order requirement, if applicable, may vary from restaurant to restaurant. Some restaurants may have a minimum order amount to qualify for delivery, while others may not have any specific requirements.

What payment methods are accepted on ONDC?

ONDC accepts various payment methods, including credit cards, debit cards, digital wallets, and cash on delivery. The available payment options are typically displayed during the checkout process.

Can I cancel my order after it's been placed?

ONDC’s cancellation policy may vary depending on the specific restaurant and the stage of your order. It’s best to check the order cancellation policy mentioned on the app or website. If cancellation is allowed, make sure to do it as soon as possible to avoid any inconvenience.

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