TGSRTC Goes Digital: A New Era for Ticket Fares, TGSRTC Digital Payment Initiative, Next Step Towards Convenience
Introduction: Embracing Cashless Transactions for a Seamless Journey
The Telangana State Road Transport Corporation (TGSRTC) is set to revolutionize the passenger experience by embracing digital payments. In a bid to promote citizen-friendly services and encourage cashless transactions, TGSRTC is poised to introduce various digital payment options for ticket fares. This strategic move aims to enhance convenience and streamline the ticketing process for passengers.
Innovative Ticketing with i-TIMS: A Game Changer
TGSRTC has received positive feedback from a pilot run and is now ready to roll out the Intelligent Ticket Issue Machine (i-TIMS) equipped with the Automatic Fare Collection System (AFCS) software. This advanced system will enable passengers to make payments using debit and credit cards, QR codes, and UPI payments, making cashless transactions a breeze.
The pilot operation was initially launched on the RGIA airport road, involving approximately 80 buses under the Bandlaguda depot limits in Hyderabad. Bus conductors were equipped with automatic ticket vending machines, and the RTC officials closely monitored the functionality of these machines. With no issues reported by the ticket-issuing staff, TGSRTC has decided to extend the deployment of these machines across its entire fleet.
Addressing Long-Standing Challenges: Simplifying Ticket Payments
For years, passengers and bus staff faced the challenge of tendering the exact fare for tickets. The problem was exacerbated by the frequent cash crunch, especially with smaller denominations. To address these concerns, TGSRTC plans to introduce cashless transactions in buses operating within Hyderabad City limits, providing swiping machines for a hassle-free payment experience.
The Android-based machines will be operational in buses and bus stations. Additionally, bus pass counters will be equipped with swiping machines, enabling the renewal of student and general passes through online transactions. This move is expected to allow passengers to book tickets at least 15 minutes before bus departure, saving time and providing real-time information on seat availability.
Gamyam App: Enhancing the Passenger Experience
TGSRTC is also speeding up the process of integrating all luxury, air-conditioned, and electric bus services with its exclusive vehicle tracking system network, the TGSRTC Gamyam App. Although the app was launched last year, it was initially active only on electric buses servicing the Rajiv Gandhi International Airport (RGIA) route.
The Gamyam bus tracking app has received a positive response from citizens, with over 10 lakh downloads within a year. The app provides detailed information on available buses, routes, starting and destination points, as well as details about the driver and conductor. It is available for free download on the Google Play Store and the TGSRTC website.
Advance Ticket Booking: Saving Time and Ensuring Availability
One of the significant benefits of TGSRTC’s digital transition is the ability for passengers to purchase tickets at least fifteen minutes before bus departure. This advance booking feature allows passengers to know the seat availability ahead of time, saving them from last-minute hassles. According to TGSRTC authorities, this system will provide real-time information on vacant seats, ensuring a smoother boarding process.
Gamyam App: Tracking Luxury, AC, and Electric Buses
TGSRTC has expedited the integration of its vehicle monitoring system network, the TGSRTC Gamyam App, across all luxury, air-conditioned, and electric bus services. Despite being launched a year ago, the app was initially operational only on electric buses running on the Rajiv Gandhi International Airport (RGIA) route.
The Gamyam bus tracking app has received an overwhelming response, with over 10 lakh downloads recorded within a year. The app provides comprehensive information about bus routes, including available buses, starting and destination points, and details about the driver and conductor. Available for free download on the Google Play Store and the TGSRTC official website, the app has become an essential tool for passengers seeking a seamless travel experience.
i-TIMS: Intelligent Ticketing for a Modern Age
Following positive feedback from a test program, TGSRTC is planning to deploy the Intelligent Ticket Issue Machine (i-TIMS) equipped with Automatic Fare Collection System (AFCS) software. This innovative system will enable passengers to make payments using UPI, QR codes, and debit or credit cards, promoting a cashless transaction environment.
The pilot operation involved around 80 buses on the RGIA airport road within the Bandlaguda depot limits in Hyderabad. Bus conductors were provided with automatic ticket vending machines, and the functionality of these devices was closely monitored. With no issues reported, TGSRTC has decided to extend the use of these machines across its entire fleet.
Addressing Payment Challenges: Simplifying Transactions
For years, both passengers and bus staff faced the challenge of handling the exact fare for tickets. Cash shortages, especially with smaller denominations, were a common complaint. To address these issues, TGSRTC plans to implement cashless transactions in buses operating within Hyderabad city limits. The introduction of swiping machines will make payments more straightforward and efficient.
Android-based devices will be installed in both buses and bus terminals. Additionally, bus pass counters will be equipped with swiping mechanisms for online renewal of student and general passes. This comprehensive approach ensures that passengers can enjoy a seamless and hassle-free experience, whether booking tickets or renewing passes.
Environmental Benefits and Future Prospects
The digital transition not only enhances passenger convenience but also supports environmental sustainability. By promoting cashless transactions, TGSRTC reduces the need for paper tickets and minimizes the environmental impact. This initiative aligns with broader efforts to adopt eco-friendly practices and leverage technology for a greener future.
Conclusion: A Digital Leap for TGSRTC
TGSRTC’s digital transformation marks a significant milestone in enhancing public transportation services. By adopting advanced ticketing systems like i-TIMS and expanding the Gamyam App’s functionality, TGSRTC is poised to offer passengers a more convenient, efficient, and sustainable travel experience. This forward-thinking approach underscores TGSRTC’s commitment to innovation and excellence in public transportation.