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New Guidelines for Electricity Bill Payments by tgsouthernpower

New Guidelines for Electricity Bill Payments by tgsouthernpower

The Telangana State Southern Power Distribution Company Limited (TSSPDCL) has introduced new guidelines for electricity bill payments, effective from July 1, 2024. The new rules mandate that consumers must use the TSSPDCL portal or mobile app for all bill payments, discontinuing the use of third-party payment platforms.

TSSPDCL’s New Payment Policy

Starting July 1, 2024, TSSPDCL will no longer accept electricity bill payments via third-party platforms such as PhonePe, GooglePay, and Paytm. This decision aligns with the new regulations set by the Reserve Bank of India (RBI), prompting TSSPDCL to restrict payments to its official portal and mobile app.

Steps to Pay Your Electricity Bill via TSSPDCL App

To comply with the new guidelines, consumers are required to download the TSSPDCL mobile app and register their service. Follow these steps to ensure a smooth registration and payment process:

  1. Download the TSSPDCL Mobile App: Available on both Android and iOS platforms.
  2. Register Your Service:
    • Enter your unique service code number found on your electricity bill.
    • Provide your mobile number.
    • Enter the OTP received on your mobile and click on the register button.
  3. Pay Your Bill:
    • After registration, select the ‘Pay Bill’ option.
    • Choose a preferred payment method such as T-Wallet or Billdesk Payment.
    • Complete the payment.
  4. Confirmation: Once the payment is made, you will receive a notification confirming the transaction.

Enhanced Features for Consumer Grievances

The TSSPDCL mobile app not only facilitates bill payments but also offers features to address various consumer grievances. The app aims to provide a comprehensive solution for electricity supply issues, including:

  • Voltage Fluctuations: Report and track issues related to voltage instability.
  • Supply Disruptions: Notify TSSPDCL about any interruptions in electricity supply.
  • Meter Problems: Address concerns regarding meter readings or faults.
  • Power Outages: Report power cuts and get updates on restoration efforts.
  • Billing Concerns: Resolve disputes or queries related to electricity bills.

Why the Change?

The shift to exclusive use of the TSSPDCL portal and mobile app for bill payments is driven by multiple factors:

  • Compliance with RBI Regulations: The Reserve Bank of India’s new guidelines necessitate secure and direct payment channels.
  • Enhanced Security: Using the official TSSPDCL app ensures secure transactions, reducing the risk of fraud associated with third-party platforms.
  • Streamlined Process: A unified payment system simplifies the process for consumers, making it easier to manage and track payments and grievances.

Benefits of Using the TSSPDCL Mobile App

Switching to the TSSPDCL mobile app offers several advantages:

  • User-Friendly Interface: The app is designed to be intuitive and easy to navigate, making bill payments straightforward.
  • Real-Time Updates: Receive instant notifications about payments, outages, and other service-related updates.
  • Comprehensive Support: Access to a wide range of services and support options directly from the app.
  • Secure Transactions: Robust security measures ensure your payment information remains safe.


The new guidelines from TSSPDCL reflect a significant shift towards a more secure and streamlined approach to electricity bill payments. By mandating the use of its official portal and mobile app, TSSPDCL aims to enhance the consumer experience, ensuring secure transactions and providing a comprehensive platform for addressing grievances. Consumers are encouraged to download the TSSPDCL mobile app and familiarize themselves with its features to take full advantage of the services offered.

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