What is Email Policy of Government of Telangana
1.1 The Government uses e-mail as a major mode of communication. Communications include Government of Telangana (GoTS) data that
travel as part of mail transactions between users  located both within the country and outside.
1.2 This policy of Government of Telangana lays down the guidelines with respect to use of e-mail services. GoTS email policy has been prepared complying with the Government of India (GoI) email policy
vide 1st read above, as per clause 2.2 of the GoI policy, notified in Gazette of India, Extraordinary No. 44, dated 18.02.2015.
1.3 The Implementing Agency (IA)  for the GoTS e-mail service
shall be National Informatics Centre (NIC), under the Department
of Electronics and Information Technology (DeitY), Ministry of
Communications and Information Technology, GoI.
2.1 Only the e-mail services provided by the Implementing Agency notified by GoTS shall be used for official communications by all the organizations. The e-mail services provided by other service providers shall not be used for any official communication.
2.2 This policy is applicable to all the employees of GoTS and employees of those State Government Bodies that use the e-mail services of
GoTS and also those State Government Bodies that choose to adopt this policy in future. The directives contained in this policy must be followed by all of them with no exceptions.
2.3 E-mail can be used as part of the electronic file processing in GoTS.
3.1 The objective of this policy is to ensure secure access and usage of GoTS e-mail services by its users. Users have the responsibility to use this resource in an efficient, effective, lawful, and ethical manner. Use of the GoTS e-mail service amounts to the user’s agreement to be governed by this policy.
3.2 All services under e-mail are offered free of cost to all officials under Departments / Offices / Statutory Bodies / Autonomous bodies / all public representatives / nominated positions (henceforth referred to as “Organizations ” in the policy) of GoTS.
3.3 Any other policies, guidelines or instructions on e-mail previously issued shall be superseded by this policy.
4. Roles specified for implementation of the Policy
The following roles are required in each organization using the GoTS e-mail service. The official identified for the task shall be responsible for the management of the entire user base configured under that respective domain.
a. Competent Authority as identified by each organization
b. Designated nodal officer as identified by each organization
c. Implementing Agency (IA), i.e. National Informatics Center.
5. Basic requirements of GoTS e-mail Service
5.1.1 Considering the security concerns with regard to a sensitive deployment like e-mail, apart from the service provided by the IA, there would not be any other e-mail service under GoTS.
5.1.2 All organizations shall initiate the process of migrating their e-mail services to the centralized deployment of the IA, in case they are running their independent e-mail setup. For this purpose, the IA shall prepare and communicate a calendar to all Organizations.
5.1.3 For the purpose of continuity, the e-mail address of the organization migrating their service to the IA deployment shall be retained as part of the migration process. Wherever it is technically feasible, data migration shall also be done from the e-mail service of the organization to the e-Mail service provided by the IA.
5.1.4 From the perspective of security, the following shall be adhered to by all users of GoTS e-mail service:
a) There are certain security related risks inherent in e-mail communications which necessitate the adoption of requisite precautionary measures. Use of Digital Signature Certificate
(DSC)  and encryption shall , therefore, be mandatory for sending e-mails deemed as classified and sensitive, in accordance with the “TS Information Security Policy and Guidelines” to be notified by the GoTS.
b) It is strongly recommended that GoTS officials on tour abroad should only use static IP addresses/Virtual Private Networks
(VPN)/One Time Password (OTP) for accessing GoTS e-mail services. This is imperative in view of the security concerns that exist in other countries. OTP shall be delivered using easy to access channels like SMS.
c) Updation of current mobile numbers under the personal profile of users is mandatory for security reasons. The number would be used only for alerts and information regarding security to be sent by the IA. Updation of personal e-mail id (preferably from a service provider within India), in addition to the mobile number, shall also be mandatory in order to reach the user through an alternate means for sending alerts.
d) Users shall not download e-mails from their official e-mail account, configured on the GoTS mail server, by configuring
POP  or IMAP on any other e-mail service provider. This implies that users should not provide their GoTS e-mail account details (id and password) to their accounts on private e-mail service providers.
e) Any e-mail addressed to a user, whose account has been deactivated /deleted, shall not be redirected to another e-mail
address. Such e-mails may contain contents that belong to the government and hence no e-mails shall be redirected.
f) Users must ensure that their access devices (desktop/laptop/handheld, etc) have the latest operating system, anti-virus and application patches.
g) In case a compromise of an e-mail id is detected by the IA, an SMS alert shall be sent to the user on the registered mobile number. In case an “attempt” to compromise the password of an account is detected, an e-mail alert shall be sent. Both the e-mail and the SMS shall contain details of the action to be taken by the user. In case a user does not take the required action even after five such alerts (indicating a compromise), the IA reserves the right to reset the password of that particular e-mail id under intimation to the nodal officer of that respective organization. In case of a situation when a compromise of a user id impacts the e-mail service or data security, the IA shall reset the password of that user id. This action shall be taken on an immediate basis, and the information shall be provided to the user and nodal officer subsequently (over phone/SMS). SMS shall be one of the prime channels to contact a user; hence all users should ensure that their mobile numbers are updated.
h) Forwarding of e-mail from the e-mail id provided by GoI to the government official’s personal id outside the GoI e-mail service is not allowed due to security reasons. Official e-mail id provided by the IA can be used to communicate with any other user, whether private or public. However, the user must exercise due discretion on the contents that are being sent as part of the e-mail.
i) Auto-save of password in the government e-mail service shall not be permitted due to security reasons.
5.2 E-mail Account Management
a) Based on the user’s request, IA will create email Id based on the designation only. email@example.com
Eg: firstname.lastname@example.org (Deputy Director, Administration, Agriculture Department)
email@example.com (Joint Director, Communications, ITE & C Department)
firstname.lastname@example.org ( Principal Secretary, Political, General Administration Department) email@example.com (Commissioner, Civil Supplies Department)
firstname.lastname@example.org (Officer on Special Duty for Minister, Health Medical and Family Welfare Department) email@example.com (Collector, Ranga Reddy District) firstname.lastname@example.org (District Supply Officer, Adilabad Division, Civil Supplies Department)
b) Government officers who resign or superannuate after rendering at least 20 years of service shall be allowed to retain the e-mail account in their personal name for their entire life. However, the user would be given a new e-mail address by the IA. For continuity, the e-mail address “email@example.com” would be retained for a period of one year, post resignation or superannuation.
5.3 Delegated Admin Console
Organizations can avail the “Delegated Admin Console” service from IA. Using the console the authorized person of an organization can create/delete/change the password of user ids under that respective domain as and when required without routing the request through IA. Organizations that do not opt for the admin console need to forward their requests with complete details to the IA’s support cell (firstname.lastname@example.org).
5.4 E-mail Domain & Virtual Hosting
a) GoTS provides virtual domain hosting for e-mail. If an organization so desires, the IA can offer a domain of e-mail addresses as required by them. This implies that if an organization requires an address resembling the website that they are operating, IA can provide the same.
b) By default, the address “email@example.com” shall be assigned to the users.
c) Organizations desirous of an e-mail address belonging to other domains (firstname.lastname@example.org, email@example.com) need to forward their requests to the IA.
5.5 Use of Secure Passwords
All users accessing the e-mail services must use strong passwords for security of their e-mail accounts. More details about the password policy are available in “Password Policy” at http://www.it.telangana.gov.in/emailpolicy/guidelines.
Users should ensure that e-mails are kept confidential. IA shall take all possible precautions on maintaining privacy. Users must ensure that information regarding their password or any other personal information is not shared with anyone.
6. Responsibilities of User Organizations
6.1 Policy Compliance
a) All user organizations shall implement appropriate controls to ensure compliance with the e-mail policy by their users. IA shall give the requisite support in this regard.
b) The user organizations shall ensure that official e-mail accounts of all its users are created only on the e-mail server of the IA.
c) Nodal officer of the user organization shall ensure resolution of all incidents related to the security aspects of the e-mail policy. IA shall give the requisite support in this regard.
d) Competent Authority of the user organization shall ensure that training and awareness programs on e-mail security are organized at regular intervals. Implementing Agency shall provide the required support.
e) Adverse ACR entry will be made if any official is found using a mail id other than official mail id provided by Government of Telangana.
6.2 Policy Dissemination
a) Competent Authority of the concerned organization should ensure dissemination of the e-mail policy.
b) Competent Authority should use Newsletters, banners, bulletin boards etc, to facilitate increased awareness on the e-mail policy.
c) Orientation programs for new recruits shall include a session on the e-mail policy.
7. Responsibilities of Users
7.1 Appropriate Use of E-mail Service
a. E-mail is provided as a professional resource to assist users in fulfilling their official duties. Designation- based ids should be used for official communication. Personal email ids should not be used for official communication.
b. Examples of inappropriate use of the e-mail service
i. Creation and exchange of e-mails that could be categorized as harassing, obscene or threatening.
ii. Unauthorized exchange of proprietary information or any other privileged, confidential or sensitive information.
iii. Unauthorized access of the services. This includes the distribution of e-mails anonymously, use of other officers’ user ids or using a false identity.
iv. Creation and exchange of advertisements, solicitations, chain letters and other unofficial, unsolicited e-mail.
v. Creation and exchange of information in violation of any laws, including copyright laws.
vi. Wilful transmission of an e-mail containing a computer virus.
vii. Misrepresentation of the identity of the sender of an e-mail.
viii. Use or attempt to use the accounts of others without their permission.
ix. Transmission of e-mails involving language derogatory to religion, caste, ethnicity, sending personal e-mails to a broadcast list, exchange of e-mails containing anti-national messages, sending e-mails with obscene material, etc.
x. Use of distribution lists for the purpose of sending e-mails that are personal in nature, such as personal functions, etc.
Any case of inappropriate use of e-mail accounts shall be considered a violation of the policy and may result in deactivation of the account. Further, such instances may also invite scrutiny by the investigating agencies depending on the nature of violation.
7.2 User’s Role
a) The User is responsible for any data/e-mail that is transmitted using the GoI e-mail system. All e-mails/data sent through the mail server are the sole responsibility of the user owning the account.
b) Sharing of passwords is prohibited.
c) The user’s responsibility shall extend to the following:
i. Users shall be responsible for the activities carried out on their client systems, using the accounts assigned to them.
ii. The ‘reply all’ and the use of ‘distribution lists’ should be used with caution to reduce the risk of sending e-mails to wrong people.
iii. Back up of important files shall be taken by the user at regular intervals. The IA shall not restore the data lost due to user’s actions.
7.3 Use of IT Resources
All the users shall comply with “Policy on use of IT Resources of Government of India” in usage of IT Resources, notified in the Gazette of India Extraordinary No. 44, dated 18.02.2015.
8. Service Level Agreement
The IA shall provide the e-mail services based on the Service Level Agreement (SLA) available at http://www.it.telangana.gov.in/emailpolicy/guidelines.
9. Scrutiny of e-mails/Release of logs
9.1 Notwithstanding anything in the clauses above, the disclosure of logs/e-mails to law enforcement agencies by the IA would be done only as per the IT Act 2000 and other applicable laws.
9.2 The IA shall neither accept nor act on the request from any other organization, save as provided in this clause, for scrutiny of e-mails or release of logs.
9.3 IA will maintain logs for a period of two years.
10. Security Incident Management Process
10.1 A security incident is defined as any adverse event that can impact the availability, integrity, confidentiality and authority of government data. Security incidents can be due to factors like malware, phishing , loss of a device, compromise of an e-mail id etc.
10.2 It shall be within the right of the IA to deactivate or remove any
feature of the e-mail service if it is deemed as a threat and can lead to a compromise of the service.
10.3 Any security incident, noticed or identified by a user must immediately be brought to the notice of the Indian Computer Emergency Response Team (ICERT) and the IA.
11. Intellectual Property
Material accessible through the IA’s e-mail service and resources may be subject to protection under privacy, publicity, or other personal rights and intellectual property rights, including but not limited to, copyrights and laws protecting patents, trademarks, trade secrets or other proprietary information. Users shall not use the government service and resources in any manner that would infringe, dilute, misappropriate, or otherwise violate any such rights.
12.1 This “E-mail policy” is applicable to all Government employees as specified in clause 2.2.
12.2 Each organization shall be responsible for ensuring compliance with the provisions of this policy. The Implementing Agency would provide necessary technical assistance to the organizations in this regard.
13.1 In case of threat to the security of the Government service, the e-mail id being used to impact the service may be suspended or deactivated immediately by the IA.
13.2 Subsequent to deactivation, the concerned user and the competent authority of that respective organization shall be informed.
This policy shall be reviewed as deemed necessary, taking into account any change in the IT environment. The review shall take into consideration the following:
14.1 Impact on the risk profile due to, but not limited to, the changes in the deployed technology/e-mail architecture, regulatory and /or legal requirements.
14.2 The effectiveness of the security controls specified in the policy.
14.3 Advancement in the technologies underlying the e-mail services.